Requesting a cancellation
A client who wants to cancel should contact IAQFRESS through the plain-text details below and identify the project, the requested effective date, and any urgent access or publishing concerns. A request is effective when received through an agreed business channel, subject to the notice process in the accepted agreement. The parties should confirm the status of work, materials, access, and outstanding invoices in writing.
If a scheduled kickoff, production period, or vendor reservation is involved, timing can affect costs. The website does not impose a universal cancellation fee. The accepted project document should explain any reservation, nonrefundable outside cost, or notice period before the client commits.
Work completed and work in progress
A cancellation does not undo research, setup, content preparation, configuration, or other work already performed. The parties should review completed milestones, partially completed deliverables, and reasonable committed expenses against the agreed scope. If a milestone has been accepted, its fee may remain due even when later work is cancelled, subject to the agreement and applicable law.
For partially completed work, the project document should guide any reasonable allocation of prepaid amounts to work performed and costs incurred. IAQFRESS should provide an accounting on request where a refund or balance is disputed. A client should retain access to its own accounts and original materials in accordance with the project terms.
Refund requests
To request a refund, provide the project name, invoice details, amount in question, reason, and any relevant acceptance or delivery record. IAQFRESS can review whether an agreed deliverable was not supplied, whether a charge was made in error, or whether an unused prepaid portion is refundable under the agreement. An approved refund should be returned by a practical lawful method, normally corresponding to the original payment channel where available.
No guaranteed refund amount or processing interval is stated here because the site cannot determine the facts of a specific engagement or the rules of a payment provider. Where mandatory law gives a right to a refund, those rights apply regardless of this general policy. A disagreement about quality should first be assessed against the documented deliverables and review process.
Rescheduling and scope changes
A client may prefer to postpone or narrow an engagement rather than cancel it. A revised schedule should account for availability, already completed work, expiring vendor access, and any changed third-party cost. A different service or substantial change in product count, integrations, or deliverables may require a new proposal. No change is effective until both parties agree to it.
If IAQFRESS cannot perform a material part of an accepted scope, the parties should discuss a reasonable correction, substitute scope, credit, or refund for work not performed, guided by the agreement and applicable law. Neither party should treat silence on a proposed change as automatic approval.
Monthly management and closeout
For Monthly E-Commerce Management, the signed agreement should specify the billing period, included tasks, notice period, and the final service date. Cancellation should not be assumed to stop the client's separate platform, app, or advertising subscriptions. The client should review those vendor accounts directly. Work already scheduled or completed during a billing period may be treated according to the monthly terms.
At closeout, the parties should identify files and settings to hand over, outstanding feedback, access that can be revoked, and any support that ends. Contact IAQFRESS promptly if an account or customer-facing automation needs attention during the transition. This policy may be updated prospectively; the date above identifies the current version.
Contact IAQFRESS
For questions about this page or a related project, use the following business details. Please include enough context for a useful reply.
- inquiries@iaqfress.com
- Address
- STE 307D # 3128 127 N HIGGINS AVE, MISSOULA, MT 59802-4486, UNITED STATES
- Phone
- +15753726968